ERP Support Service
Enterprise Resource Planning (ERP)
Enterprise Resource Planning (ERP) projects have a significant impact on the entire organization. Benefits are high, and there is no guarantee of success, and may sometimes fail before the software is up and running. CreDia offers many value-added consulting services including to help you before, during, and after the ERP Implementation project “Go-Live”. From Project Management, Organizational Change Management, to end-user training design and development, CreDia offers support services to ensure a successful ERP Implementation.
Helpdesk Support
CreDia offers global Helpdesk Support via telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.
On-Site Support
On-site support is ideal when implementing new features or new solutions, or for users who will be taking on new roles and tasks.
InfoZone
A customer portal that provides company news, product information, quick tips, education and thought leadership to help you maximize your software investment
Forums
A number of active on-line forums are available for you to engage in various discussions about the product.
Why Companies Use CreDia
How We Do
The success of your ERP implementation is critical to the long-term success of your company. Using CreDia as your ERP Project Management partner will help ensure the successful completion of your project, on scope, on time, and on budget.
The lack of a strategic Organizational Change Management plan is one of the top reasons why enterprise software implementations fail. Top industry researchers, If you do not manage the Organizational Change associated with a software implementation, your chance of success is less than 50%, and even lower in some studies
We provide training and development services to support your overall technology implementation. Most training provided by software companies or Value Added Resellers focus on how to use their software only. We work with companies to help create and deliver the entire training package needed to ensure performance of your employees, not just those applicable to the new business system.
Our detailed rescue plan will get your ERP project back on track. We will work with you to assess your current status, establish an action plan on how to make the project successful, and work with you to ensure your system is the best fit for you, and you are getting the most out of your business processes.