Annual Maintenance Contract
Annual Maintenance Contract (AMC)
We provide comprehensive IT solutions to all business sizes, across all industries, as we firmly believe that IT is a requirement for all. Customers trust us to give them proactive IT support that allows our clients to focus on their core business while we keep the system working. We support them in their day-to-day technology requirements and keep their networks secure. When they lose data, we recover it. When technology stops working, we resolve it. When IT breaks, we fix it. In short, we provide the best IT support available!
We understand that your business has unique requirements in terms of IT support
CreDia uses state of-the-art and secure cloud-based tools that helps us proactively resolve smaller issues that can prevent major problems for our clients. How many IT support companies will give you reports that not only give you asset registers, recommendations, tickets with time to respond and time to resolve?
Successful companies choose us for our expertise, reliability and trustworthiness. We have repaid their choice by providing great IT services, as we enter our eighteenth year in business.
MANAGED SERVICES
CreDia prides itself in provide award winning Managed Services for our clients. Managed Services is much more than providing essential onsite and remote support. CreDia combines essential IT support services with in-depth understanding of our Clients requirements, short and long term, as well as external influences such as Cybersecurity and legislation to provide a solid roadmap to our clients. Please contact us for more information.
AMC
Annual Maintenance, AMC, is core to all CreDia Services. However, much IT Support is tailor-made, however many reports our client receives, CreDia has to respond to and resolve essential onsite and remote support services. When Technology does not work – you need it fixed RIGHT NOW. We understands this and our engineers, helpdesk, logistics and management have only one crucial task + get it working quickly and efficiently. Please contact us for more information.
CONSULTING
Based on our many years global experience, CreDia has accumulated a wealth of experience that will allow our client that benefit immensely by doing it the right way first time, saving money and precious time. We cover design and consultancy for the complete technology spectrum including ICT, Cybersecurity, Security, Audio Visual and Innovative Solutions, having worked with leading Smart Governments, Multinationals and the educational sector. Please contact us for more information.
ONSITE
A number of CreDia Clients have requested Onsite engineers where we work with our Clients to ensure the right person and skillset is provided. In many cases we find that a part-time rather than a full time Onsite engineer will more cost-effectively resolve time critical problem. In many cases a well-executed technology roadmap using Managed Services, can even eliminate the need for an onsite engineer. The IT-Serve team of onsite engineers also provide callout onsite support when remote or telephone support is not enough. In CreDia we pride ourselves in clear communication and quick resolution. Please contact us for more information.
HELPDESK
For most of our clients, the CreDia Helpdesk team is the first point of contact when there is a problem. Our Helpdesk team not only provides clear communications but also has many years of experience to help resolve the IT problems. Part of the Helpdesk is the people you don’t see or even talk, that have even more experience and are specialists in the own right – the Technical team. The CreDia Technical team is part of Helpdesk but provides technical assistance to both our Onsite engineers and Helpdesk. Please contact us for more information.
REPORTING
Reporting is often the only way our clients can measure CreDia’s performance. Many IT issues are actually resolved without CreDia clients reporting it. In fact majority of IT support tickets are generated and resolved without client intervention, CreDia call that preventive service. Reporting is the benchmark that allows CreDia clients to measure and visualize CreDia services. Please contact us for more information.